If you need to modify or cancel your order, please contact our customer service team within 24 hours. We're here to help!

You can find your tracking number in the shipping confirmation sent to your email. If you did not receive one or need help locating your tracking number, please contact us at support.uk@hiccpet.com for assistance.

We understand the frustration and inconvenience if you have not received your order. Here are steps you can take to address your issue:

  1. Check Order Status: Start by checking your tracking information in your email for the latest updates.
  2. Carrier Communication: Reach out directly to the shipping carrier handling your delivery. Provide them with your tracking number and inquire about the status of your package. They may be able to provide additional information or initiate an investigation.
  3. Contact Customer Support: If the tracking information indicates a delay or if you have not received any updates, reach out to our customer support team support.uk@hiccpet.com. Provide your order number and any relevant details, and our team will investigate the issue promptly.