Q: How can I check my order information?
A: Once your order has been shipped, HICC PET will send you a shipping confirmation email containing your tracking number. Please follow these steps to track your package:

Steps to Track Your Order:

  1. Open the shipping confirmation email we sent you.

  2. Click the 17TRACK.

  3. Enter your Tracking Number on the page to view your shipping updates and delivery progress.

Kind Reminders:

  • If you haven’t received your shipping confirmation after a reasonable time, feel free to reach out to HICC PET Customer Support.

Contact Our Customer Service:

    • Email: support.uk@support.com

    • Working Time: Monday-Friday 9 AM-5 PM PST